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Security & Fraud Prevention– Canoccord Genuity

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Protecting Your Money, Identity, and Online Safety

At Canoccord Genuity, the security of your financial information is our highest priority.
We use advanced technology, strict verification processes, and industry-standard safeguards to protect your accounts 24/7.
Our commitment is to provide safe, reliable, and secure banking — whether you bank online, through our mobile app, or in person.


🔐 1. Advanced Security Technology

    Encrypted Banking
  • All online and mobile transactions are protected using bank-grade encryption to ensure your data remains private and secure.
    • Multi-Factor Authentication (MFA)
  • We require additional verification steps — such as security codes or biometric login — to prevent unauthorized access.
    • Real-Time Monitoring
  • Our systems actively monitor accounts for unusual activity, suspicious transactions, and login anomalies.
    • Fraud Detection Technology
  • We use AI-powered systems to detect and block unusual behavior before it becomes a threat.


🛡 2. Account Protection Measures

Secure Login

We never store passwords in plain text and automatically lock accounts after repeated failed login attempts.

Instant Alerts

Receive real-time notifications for:

  • Login attempts
  • Fund transfers
  • Changes to account information
  • Card activity
Card Protection

If unusual card activity is detected, we may temporarily freeze the card until the transaction is verified.


🧾 3. Fraud Prevention & Awareness

    Fraudsters continue to use advanced methods, but knowing how scams work is the best defence.
    Information may be shared only with:

    Common Scams to Watch For
  • Phishing Emails/SMS: Messages pretending to be the bank requesting passwords or codes.
  • Fake Calls: Callers claiming to be bank staff asking for account access.
  • Spoofed Websites: Websites mimicking Canoccord Genuity to steal login details.
  • Investment Scams: Fraudsters offering unrealistic returns or “guaranteed” profits.
How We Help Protect You
  • We NEVER ask for your passwords, full card numbers, or verification codes by phone or email.
  • We regularly update customers with fraud alerts and safety tips.
  • Our fraud team works 24/7 to investigate suspicious activity.


📱 4. Safe Digital Banking Practices

Recommended Steps for Customers

  • Use strong, unique passwords.
  • Avoid banking on public Wi-Fi.
  • Keep your phone and computer updated.
  • Never share verification codes with anyone.


🧩 5. What to Do If You Suspect Fraud

If you notice any suspicious activity:

  • Contact Canoccord Genuity immediately.>
  • Freeze your card through the mobile app.
  • Change your online banking password.
  • Report the incident to our fraud department.
We will investigate the activity, secure your account, and restore access safely.


📞 6. Fraud Prevention Contact

Canoccord Genuity – Fraud & Security Team

    📍 Floor 3, 144–146 Bloor Street West, Toronto, Ontario

    📧 support@canogenty.com

    📞 Customer Support: (929) 432-4663


🛡 7. Our Commitment to Canadian Security Standards

Canoccord Genuity follows all major Canadian regulatory requirements, including:

  • FINTRAC compliance
  • Canadian Anti-Fraud Centre guidelines
  • PIPEDA privacy regulations
  • Canadian Banking Security Standards (CBSS)
Your financial safety is our priority — always.

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